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Your Membership Matters offers specialist expertise and the benefits of its substantial experience in the following areas:

  • Member and customer acquisition - gaining new members, whether recruiting face-to-face (on-site or off-site), through your website, advertising (online and off-line) or through direct marketing.
  • Member and customer retention - cost-effective and sustainable loyalty-building solutions to keeping more of your hard-won members and customers for longer. Membership administration systems, customer relationship management (CRM), contact centres and outsourcing.
  • Member and customer communications - especially brand management (visual and 'tone of voice'), online and offline and publications - including complex annual directories and their underlying databases.
  • Member development and fundraising - growing your members' support, including appeal concept development, creative writing, design management and back-end administration. VIP event organisation a speciality.
  • Governance - fuller, genuine engagement between members and their organisation, including member relations, AGMs and strengthening the effectiveness of current governance structures.

If you don't see exactly what you're looking for here, call and we'll talk about it. Perhaps it's something we can explore together. Or if YMM can't help, we might well know someone who can.